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  1. #1
    Join Date
    Nov 2005
    Location
    NoMan'sLand, USA
    Posts
    142

    State Department Interviewing

    Well, got a call for interview for a Passport Specialist position with State Department. Need some insight from Passport Specialists on this site, or those working with them.

    NGU

    Timeline:

    9/2005 Applied
    6/2007 Interview

  2. #2
    Join Date
    Nov 2005
    Location
    NoMan'sLand, USA
    Posts
    142
    Gentlemen and Ladies, I had my interview at 9:30AM today and it was very good. I was told that the field office that I interviewed for, has multiple openings to fill. I will be looking forward to the call

    NGU

  3. #3
    Join Date
    Sep 2005
    Location
    Everywhere
    Posts
    265
    Quote Originally Posted by NotGivingUp View Post
    Gentlemen and Ladies, I had my interview at 9:30AM today and it was very good. I was told that the field office that I interviewed for, has multiple openings to fill. I will be looking forward to the call

    NGU
    Congrats the NGU, let your luck streak continue on! Glad to see the interview went well for you!
    Peace and Good Luck to All

  4. #4
    Join Date
    Mar 2004
    Posts
    203
    Quote Originally Posted by NotGivingUp View Post
    Well, got a call for interview for a Passport Specialist position with State Department. Need some insight from Passport Specialists on this site, or those working with them.

    NGU

    Timeline:

    9/2005 Applied
    6/2007 Interview
    The job is a high production job. Its all about numbers. When you work with Passport Specialists you will hear them all talk about getting their daily numbers. Because of Western Hemisphere Travel Initiative the Passport offices are very busy lately. Based on your GS level you are expected to adjudicate a certain number of applications a day.

    Training is about 2 1/2 weeks and is conducted at the Charleston Passport Center. Its ok training, I've had better and I think they could do so much more with their training program then they have. Natz Law training was ok, but again I have had much better training in Natz Law.

    If you work at the local passport agencies ie Chicago, Seattle, etc your time will be split between working the desk (adjudicating passport applications) and working the counter (adjudicating passport applications where people appear to file them) and other dutes (such as problem resolution). They also have additional duties you can rotate into such as Customer Service and Fraud. There are three passport centers around the country National Passport Center (NH), Charleston Passport Center (SC), and I heard they are opening up the third one in Arkansas.

    They say highest GS level Passport Specialist can go to is GS-11, but as I found out it is not automatic. You go to GS-9 automatically and then to get to 11 your supervisor makes a determination and then recommends you if they think you qualify.

  5. #5
    Join Date
    Nov 2005
    Location
    NoMan'sLand, USA
    Posts
    142
    Thank you for your insight, Mleslie. As one with prior Passport Office experience, could you tell us how many passport applications that one is expected to adjudicate per day or week in a passport office like Chicago or Seattle

    NGU

  6. #6
    Join Date
    Mar 2004
    Posts
    203
    Quote Originally Posted by NotGivingUp View Post
    Thank you for your insight, Mleslie. As one with prior Passport Office experience, could you tell us how many passport applications that one is expected to adjudicate per day or week in a passport office like Chicago or Seattle

    NGU
    Its the same no matter what office you are in. The standard is nationwide. I think at GS-5 its 50 something, GS-7 might be around 70 something, GS-9 around a 100 something. I will have to see if I still have my notes on that, I'll let you know if I find the exact numbers. Within each GS level the numbers are different for the performance standards for instance GS-5 at the fully successful standard might be 50, to be considered excellent at the GS-5 level it might be 75, and to be outstanding it might be 100. Again I would have to look up the numbers to be sure. I understand that if you don't make your "quota" each day its not to bad, as long as the numbers add up by the end of the year. So you could do 40 today and 100 tomorrow and be alright. Some days you will get easy batches and other days you will get batches that have a lot of Natz issues or suspect fraud issues that you will spend time working extra on.

    They also have error rates. For instance if you approve an application and the name is spelled wrong on it or entered in the computer wrong and you didn't catch it it becomes a ding on you if the passport is issued and the error caught later on in QC or the applicant returns the passport saying the name is spelled wrong. Just examples.

    For the numbers, I know their union has been trying to get the numbers reduced. I think it would be a good idea to reduce the numbers. When all specialists are concerned with are making their "numbers" they may miss fraud applications. Just my opinion.

    Also on the numbers. In our office we had a weekly goal each week they set the goal, usually for us it was 10,000. We usually made the goal. This was last year, I am sure this year with the increase in specialists and WHI and the backlog that the weekly goal has increased.

    I'll see if I can find the numbers for you.


 

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