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Thread: Thank you

  1. #1
    Join Date
    Jan 2005
    Location
    Ontario,Canada
    Posts
    39

    Thank you

    Earlier in the year I posted requesting help and guidance with respect to how your service or angency handles the aftermath of major incidents and was specifically looking for how your communicators are dealt with. I recieved lots of help and advice, as well as contact information for agencies who have something in place. Well, my persistence with our higher ups paid off.
    Armed with the information gained from you guys as well as some back ground research, and speaking out (loudly, I might add) every time someone new came to our unit, or they had in guests/speakers/facilitators, my service has implemented a new major incident protocol.
    Once the incident is complete, or at least under control enough for another dispatcher to take over the desk, they relieve the dispatcher, and give them the opportunity to go home right then and there, or stay, talk to the Critical Incident Stress Team, then go home.- They will do this for a call taker too, if the incident came as a result of a call for service, rather than something that happened in the field (our last major incident was an officer that got hit while escorting a funeral, it came over as a 10-33 (officer emergency) and he was called out VSA at the scene - he survived and is slowly recovering)
    We are also to put in a Worker's Compensation form, in case we lose hours due to stress.
    All the issues aren't ironed out, but something has been put into place, we are hoping that our union rep continues to push to have us declared front line, so we may be assured continued support in the major incident area.

    So, thank you too all of you who passed on your knowledge and advice - it helped a lot.

    ame

  2. #2
    Join Date
    Jul 2005
    Posts
    1,067
    Quote Originally Posted by ame View Post
    Earlier in the year I posted requesting help and guidance with respect to how your service or angency handles the aftermath of major incidents and was specifically looking for how your communicators are dealt with. I recieved lots of help and advice, as well as contact information for agencies who have something in place. Well, my persistence with our higher ups paid off.
    Armed with the information gained from you guys as well as some back ground research, and speaking out (loudly, I might add) every time someone new came to our unit, or they had in guests/speakers/facilitators, my service has implemented a new major incident protocol.
    Once the incident is complete, or at least under control enough for another dispatcher to take over the desk, they relieve the dispatcher, and give them the opportunity to go home right then and there, or stay, talk to the Critical Incident Stress Team, then go home.- They will do this for a call taker too, if the incident came as a result of a call for service, rather than something that happened in the field (our last major incident was an officer that got hit while escorting a funeral, it came over as a 10-33 (officer emergency) and he was called out VSA at the scene - he survived and is slowly recovering)
    We are also to put in a Worker's Compensation form, in case we lose hours due to stress.
    All the issues aren't ironed out, but something has been put into place, we are hoping that our union rep continues to push to have us declared front line, so we may be assured continued support in the major incident area.

    So, thank you too all of you who passed on your knowledge and advice - it helped a lot.

    ame
    Wow, this is amazing. Good job. You even got Workman's Comp. You must have done some really hard lobbying to get this in place.

    I'm sorry about your coworker that got hit escorting a funeral procession. I hope he fully recovers. Bless his heart.

    I agree, this forum is a really good place to get advice and help.


 

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